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Customer Service Representative (Jasper, IN)

Company Name:
Master Brand Cabinets Inc
Overview:
Position Summary:
A Customer Service Representative (CSR) will provide service to their assigned accounts and any team call routed to them. Responsibilities include, but are not limited to, phone, fax, e-mail, processing orders and credits/return authorizations. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. Must put resolution and closure to issues reported.
Organizational Relationship:
This position reports to the Supervisor - In Stock US Customer Service, Jasper IN.
Accountabilities:
Effectively communicates with customers, team, service agents, and management.
Serves as key interface to MBCI customers in responding to customer inquiries including, but not limited to, order status, product information, claims/returns, order processing, account status, and sales program.
Assesses customer-related problems or issues to develop and implement appropriate resolution; responds to consumer and customer inquiries with due diligence.
Responds promptly to customer requests, claims resolution, order update and order confirmations, investigate requests for no charge replacement items.
Shows proficiency and high level of expertise with all business systems as they pertain to this organization.
Interacts appropriately with all MBCI departments to resolves issues.
Answers incoming calls according to department standards and provides appropriate and timely customer feedback.
Processes product returns, credits, and bills.
Provides order entry for multiple brands.
Ensures familiarity with the full breadth of products, from stock to custom.
Use knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities.
Excellent phone and order entry skills.
Excellent understanding of basic product knowledge.
Self-development/continuous education- develops with Supervisor.
Maintain knowledge of new products and product changes.
Processing and maintenance of orders outside of normal processes to meet customer or system requirements.
Maintain customer account information, process and procedure documentation as well as training role back ups.
Knowledge and Experience:
Strong service mentality - dedicated to satisfying the customer
Strong oral and written communication skills
Attention to details, accurate
Ability to meet deadlines in a fast-paced environment
Solid organizational skills with the ability to manage multiple tasks at once
Exceptional math skills
Product knowledge
Order entry and computer skills - Microsoft Word/Excel/Outlook and Lotus Notes
Self-motivated
Team oriented
Education:
High school diploma or equivalent required.
College experience and/or two-year degree preferred.
Great People. Great Brands. Great Future.
It's more than just a slogan - it's the heart of who we are and what we do. At MasterBrand Cabinets, we understand the importance of working hard and living well. It's our people-first company philosophy that allows top talent to feel valued and fulfilled. With annual revenue of more than $1 billion, we reward individual contribution, promote career mobility, and allow you to grow as we do. We have a long history of success at MasterBrand Cabinets with a family of prominent brands, as well as partnerships with key customers in every channel. Our focus is achieving meaningful results to make our organization even stronger and our future even brighter.
For full-time, regular employees, MasterBrand Cabinets offers competitive compensation and benefits, including paid holidays and vacations, 401K, and medical/dental/vision insurance.
In order to be considered for employment, you must complete an Application for Employment in its entirety. Only applications that are fully completed shall be considered by MasterBrand Cabinets.
You will be contacted for an interview if MasterBrand Cabinets believes you may be qualified for an open position(s). If you are made an offer of employment, the offer of employment will be contingent upon successfully completing a background check and a drug screen. In addition, prior to reporting to active employment, you will need to verify eligibility for employment in the United States.
MasterBrand Cabinets, Inc., is an Equal Opportunity Employer and provides a Drug-Free Workplace. All qualified candidates will receive consideration for employment without regard to their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran status.
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ID: 2014-4240
Job Location: US-IN-Jasper
Posted Date: 5/14/2014
Category: MKG - Marketing
Type: Full-Time

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