Kimball International
Role Description:
The Account Specialist is the primary contact to customers for quality/warranty services, including processing service orders and providing status updates.
This person is expected to understand and satisfy customers' requirements and exceed their expectations with best-in-class services, routine communication, and prompt responses.
Responsibilities:
Responsible for building and maintaining relationships with Sales Points and Sales Representatives to strengthen relationships with customers.
Collaborates with Quality Assurance, Product Development, Finance, Manufacturing, Purchasing, Logistics, and Demand Management to ensure all aspects of customer orders are understood, documented, planned, and executed.
Documents and communicates quality issues in Salesforce Case system.
Provides an excellent customer experience by treating customer complaints as an opportunity to build customer loyalty, while taking ownership of the customer's problems at the first point of contact.
Resolve warranty claims to customer's satisfaction.
Process service orders and customer credits.
Ability to think creatively and see the big picture when resolving issues.
Seek opportunities to improve and simplify processes.
Skills to Perform This Role:
Interpersonal Skills Supportive of and engaged with teammates.
Positive attitude and approach in all aspects of working relationships.
Direct, fair, and honest in communications.
Effective use of time management, not for personal use Communication Skills Prompt professional verbal and written communications.
Understands appropriate and positive body language.
Business Skills Strong problem identification and problem-solving skills.
Good understanding of customer service and other areas of business to develop a strong relationship with customer(s).
Demonstrates commitment to Kimball Hospitality and our customers.
Demonstrates a strong sense of ownership in all aspects of work.
Demonstrates trustworthiness within all of Kimball Hospitality.
Continue growth & development by attending courses and reading relevant journals.
Documents and maintains tasks including ownership, due dates, status and appropriate project related information.
Demonstrates initiative and attention to details in all aspects of work.
Assists sales, project managers, demand, purchasing, and logistics by making decisions regarding what is the best interest of our customer to meet their needs.
(For example:
which port to deliver product, where product should be produced, accessorial freight charges, etc.
) Technical Skills Proficient user of ERP systems, Microsoft Office and Outlook email.
Embraces processes, technology, and change.
Some knowledge of products and services.
Qualifications:
Educational Customer Service Experience (preferred) High School Diploma (required) College Degree (preferred) Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledAbout the Company:
Kimball International.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Account Specialist is the primary contact to customers for quality/warranty services, including processing service orders and providing status updates.
This person is expected to understand and satisfy customers' requirements and exceed their expectations with best-in-class services, routine communication, and prompt responses.
Responsibilities:
Responsible for building and maintaining relationships with Sales Points and Sales Representatives to strengthen relationships with customers.
Collaborates with Quality Assurance, Product Development, Finance, Manufacturing, Purchasing, Logistics, and Demand Management to ensure all aspects of customer orders are understood, documented, planned, and executed.
Documents and communicates quality issues in Salesforce Case system.
Provides an excellent customer experience by treating customer complaints as an opportunity to build customer loyalty, while taking ownership of the customer's problems at the first point of contact.
Resolve warranty claims to customer's satisfaction.
Process service orders and customer credits.
Ability to think creatively and see the big picture when resolving issues.
Seek opportunities to improve and simplify processes.
Skills to Perform This Role:
Interpersonal Skills Supportive of and engaged with teammates.
Positive attitude and approach in all aspects of working relationships.
Direct, fair, and honest in communications.
Effective use of time management, not for personal use Communication Skills Prompt professional verbal and written communications.
Understands appropriate and positive body language.
Business Skills Strong problem identification and problem-solving skills.
Good understanding of customer service and other areas of business to develop a strong relationship with customer(s).
Demonstrates commitment to Kimball Hospitality and our customers.
Demonstrates a strong sense of ownership in all aspects of work.
Demonstrates trustworthiness within all of Kimball Hospitality.
Continue growth & development by attending courses and reading relevant journals.
Documents and maintains tasks including ownership, due dates, status and appropriate project related information.
Demonstrates initiative and attention to details in all aspects of work.
Assists sales, project managers, demand, purchasing, and logistics by making decisions regarding what is the best interest of our customer to meet their needs.
(For example:
which port to deliver product, where product should be produced, accessorial freight charges, etc.
) Technical Skills Proficient user of ERP systems, Microsoft Office and Outlook email.
Embraces processes, technology, and change.
Some knowledge of products and services.
Qualifications:
Educational Customer Service Experience (preferred) High School Diploma (required) College Degree (preferred) Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledAbout the Company:
Kimball International.
Estimated Salary: $20 to $28 per hour based on qualifications.
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